Refund Policy

1. Overview

WinGames, owned and operated by Abdul Karim, is committed to client satisfaction. This Refund Policy outlines the conditions under which refunds are granted for our game development services. We encourage all clients to review project proposals carefully and ask questions before signing any agreement.

2. Milestone-Based Refund Policy

All projects are structured around defined milestones. Our refund policy applies per milestone as follows:

2.1 Pre-Development Phase (Deposit)

The initial deposit (typically 25% of project value) covers project scoping, GDD creation, and team allocation. This deposit is:

• Fully refundable if cancelled within 48 hours of contract signing
• 50% refundable if cancelled before GDD delivery and work commencement
• Non-refundable once the Game Design Document has been delivered and approved

2.2 In-Development Milestones

Payments for in-progress milestones are:

• Fully refundable if WinGames fails to deliver the milestone within 14 days of the agreed date without communicated cause
• 50% refundable if the client cancels after milestone work has begun but before delivery
• Non-refundable once a milestone has been delivered and formally accepted by the client

2.3 Final Delivery

Final milestone payments are non-refundable once the project has been delivered, tested, and accepted. Acceptance is defined as written approval or 14 days without written rejection following delivery.

3. Quality Guarantee

If delivered work does not meet the specifications agreed in the Statement of Work, we will:

• Revise the work at no additional charge until it meets specifications
• In cases where revision is not feasible, issue a partial or full refund for the affected milestone

4. Client-Caused Delays

No refunds are issued for project delays or cancellations caused by: client failure to provide required content or feedback; client-requested scope changes; third-party service failures outside WinGames's control; or force majeure events.

5. How to Request a Refund

To initiate a refund request:

• Email support@wingames.buzz with subject line: "Refund Request – [Project Name]"
• Include your project reference number and the reason for the request
• We will respond within 5 business days with a decision
• Approved refunds are processed within 14 business days via the original payment method

6. Dispute Resolution

In cases of refund disputes, we encourage good-faith negotiation. If unresolved, disputes proceed to mediation per the Terms and Conditions. We have a strong track record of resolving disagreements fairly without escalation.

7. Contact

Refund questions: support@wingames.buzz | Response within 24 hours