Privacy Policy

1. Introduction

WinGames ("we," "our," or "us") is a brand owned and operated by Abdul Karim, operating at wingames.buzz. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage our game development services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information (name, email address, phone number)
• Company or studio information
• Project requirements, briefs, and design documents
• Payment and billing information (processed via secure third-party processors)
• Communications via email, chat, or contact forms

2.2 Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Referral sources and search terms
• Cookies and similar tracking technologies (see Cookie Policy)

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide requested game development services
• Prepare project proposals, contracts, and invoices
• Send project updates, milestone reports, and deliverables
• Improve our website performance and user experience
• Send marketing communications (only with your explicit consent)
• Comply with legal obligations and enforce our agreements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted vendors who assist with payment processing, cloud hosting, email delivery, and analytics, bound by confidentiality agreements
• Legal Compliance: When required by law, court order, or regulatory authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with equivalent privacy protections

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure cloud storage, access controls, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Project-related data is retained for 7 years for accounting purposes. You may request deletion of your data at any time.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information
• Restrict or object to processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time for consent-based processing
• Lodge a complaint with a supervisory authority (EU residents: your local Data Protection Authority)

8. International Transfers

Data Controller: Abdul Karim, operating under the brand name WinGames, Lahore, Pakistan. Email: support@wingames.buzz

WinGames operates from Lahore, Pakistan. By submitting information, you consent to its transfer to Pakistan and processing on servers that may be located in other countries (including AWS/Azure cloud infrastructure). We ensure appropriate safeguards are in place for any international transfers.

9. Children's Privacy

Our website and services are directed at businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email and post the updated policy on this page with a revised "Last Updated" date.

11. Contact Us

For privacy-related questions or to exercise your rights, contact our Privacy Officer:

• Email: support@wingames.buzz
• Address: Gulberg III, Lahore, Punjab 54000, Pakistan
• Response Time: Within 72 hours for all privacy requests